Locating Your Vectorworks Serial Number
Finding your Vectorworks serial number is crucial for software activation and support requests. The following steps and tips will guide you through the process of locating it effectively.
Accessing Your License Information
Open Vectorworks: Start by launching the Vectorworks application on your computer.
Navigate to Licenses: On the top menu, find and click on the “Licenses” tab. This section displays a list of all active serial numbers associated with your current version of Vectorworks.
- View Older Versions: If you need to find a serial number for an earlier version, click on the arrow next to the “Version” column. This action will unfold and show serial numbers from your previous installations.
Checking for Physical Labels
For certain installations, the serial number might be available on physical labels:
Inspect Your Packaging: If you purchased a boxed version of Vectorworks, check the back or bottom of the box. Many manufacturers place the serial number on a label on the packaging.
- Look at the Device: In cases where Vectorworks is pre-installed on a device, check the hardware. Often, the serial number can be found engraved or printed on the hardware itself.
Utilizing the Software Interface
Session Tab: Open Vectorworks and navigate to the “Session” tab in Preferences.
Check Serial Numbers: Here, you will see the option for "Serial Numbers." Click on it to view and manage all associated serial numbers.
- Adding a New Serial Number: If you wish to add a new serial number, click "Add." Enter the serial number exactly as it appears, making sure to maintain the correct case sensitivity.
Finding Help Online
Manufacturer’s Website: For additional assistance, visit the Vectorworks or manufacturer’s website. Many companies have dedicated support sections that might include tools for looking up a serial number.
- Contact Customer Support: If you’re unable to locate your serial number, consider reaching out to Vectorworks customer support. Provide them with your account details, and they should assist you in retrieving your serial number.
Frequently Asked Questions
How can I request a replacement for my lost serial number?
If you misplace your serial number, contact Vectorworks support. Have your purchase details ready to verify your identity and obtain a replacement.
Can I use the same serial number on multiple devices?
Typically, a serial number is intended for a single installation. Review your license agreement or consult customer support for clarification on using it across multiple devices.
What should I do if my serial number does not work during activation?
Ensure that you are entering the serial number exactly as it appears, paying attention to case sensitivity. If it still does not work, contact Vectorworks support for further assistance.
